Verification Data
Your name, phone, and age-related information are used only to verify identity.
After registering with 5GBD, the same rule applies from Dhaka or any other city.
Data Retention
We do not keep unnecessary data in the 5GBD App; retention time depends on data type, security needs, and legal obligations.
Logging in from Dhaka, your session and verification data may be refreshed quickly, but account-related records stay longer; the list below shows how long each data type is kept.
Account Information
If the account is open, kept for up to 12 more months after closing.
Transaction Records
Records related to bKash, Nagad, and Rocket are generally kept for 7 years.
Cookie Data
Session cookies are deleted when the browser is closed; analytics cookies last up to 13 months.
Device Information
Kept for up to 90 days for security verification, then deleted.
Security Log
Login attempts and alerts remain 180 days for risk analysis.
Help Messages
Support Chat remains up to 24 months, so earlier issues can be traced.
Where Account Information Issues Decrease
Profile Documents
We retain only limited profile information; unnecessary data is not kept.
If you wish, you can update the old parts of your profile.
Login Security
Login history is kept to detect suspicious logins, so 5GBD Login rules are strict.
This reduces the risk of your account being opened on an unfamiliar device.
Expired
Data that is no longer needed is deleted or hidden after a specified time.
This is our old policy; unnecessary records are not kept.
Why is Transaction Data Kept Longer
Separate alerts are required for top-up or payment records; when using bKash, Nagad, and Rocket we keep receipts, times, and statuses secure.
In the 5GBD App these records are used for legal evidence, dispute resolution, and error detection; you only see the necessary parts of the transaction history.
What information is shown
Profile number, timestamp, and payment success status are shown; we do not store the card or wallet's confidential data.
Learn more Bangladesh Payment Guidelines There is a separate explanation there about local methods.
How cookies and usage data work
Cookies are small files; these help keep language preference, login status, and page speed accurate.
Even when using the 5GBD APK these rules remain the same; some cookies may slow parts of the site if blocked, but the main pages will remain accessible.
What usage data reveals
This shows which parts are opened more, which buttons are pressed more, and where problems occur; this reduces unnecessary navigation.
Many Dhaka users browse fine with less data, so we keep the page weight light.
What happens when the account is closed
Even if the account is closed, not all data disappears at once; for security, fraud prevention, and legal compliance, some records are kept for a specified time.
Then sensitive parts are deleted or stored separately; if you do not need to view your old 5GBD Download history, it is usually removed.
Your rights are clear here.
You can view, edit, or request restriction; if applicable you can also request deletion.
If you switch your old phone, test the session in the 5GBD App on the new device before login to prevent unauthorized access.
Your Rights and Contact
If you have questions about your data, you can contact support regarding incorrect information, account security, or cookie preferences.
Submit New Request 5GBD Contact Page There is an easy way to send a message there.
The core of this policy is simple: only necessary information is kept, nothing unnecessary; after registering with 5GBD you retain control over your rights.